1.The products sold in our store do not support no reason to return service. And non-product quality problems do not
support returns and refunds.
After placing an order for customs clearance, it is not possible to cancel the order, modify the order information, and
reject the goods. Please carefully read the product details and shopping notes information at the bottom of the product
introduction before placing an order to avoid any inconvenience or disputes in the future.
2.If you are not sure which product can meet your needs, please contact customer service directly, and we can recommend
suitable products based on your specific requirements.
3.Regarding the outer packaging, slight defects and scratches of the product: due to the complexity of customs clearance
and long-distance transportation, the outer packaging or product may have bumps and scratches. If it does not affect the
use of the product, it does not belong to the quality problem and does not support return and replacement.
4.About acceptance: Due to the complicated customs clearance process of delivery and long-distance transportation, the
outer package may have bumps, extrusion deformation, etc., so be sure to face to face acceptance. If you find damage,
omission, misdelivery and other problems, be sure to take photos or video immediately and contact customer service to
provide package vouchers. If it is not checked after signing for more than 48 hours, the loss incurred shall be borne by the buyer.
Please Note:
Regarding shipping:
1. Make sure your address and phone number is correct, we can send item within 5-7 working days after payment done.
2. Most of countries delivery time is 10-60 working days. But some of goods shipping may be delayed because of carrier
mishandling, customs delay, import tariffs, national policy of customers, remote areas, or any other circumstances out of
our control.
3. If you want more faster delivery, contact us to use FedEx, DHL,TNT, UPS...etc and please pay the extra freight cost.
4. If you don't receive package within 36 working days, please feel free to contact with us before leaving negative and neutral
feedback, we will do our best to help you to resolve the problem.
5. Sometimes we will not ship by express you choose, For example: you choose DHL, we may ship by FedEx or UPS, it depends
on situation, please contact with us if you wanna choose specific express.
6. If your area is a remote area, you will need to pay a separate fee.
7. If you are unable to place an order, it may be related to the shipping template or remote areas.
Please contact us, we will inquire about the shipping cost for you and guide you in placing the order.
About import duties / customs clearance：
1. If you choose "Seller's Shipping Method", we will help you arrange shipment. Send the goods to your nearest seaport! You
have to pick up the goods at the port.
2. The buyer needs to pay the port of destination fees (such as terminal loading and unloading fees, document fees, storage
fees, etc.), customs clearance fees, and delivery taxes. We are not responsible for any customs or import duties. Due to the buyer's
reasons, the customs failed to do so and the goods were returned or destroyed. We will not refund the payment.
Note: For countries that are difficult to pass customs, such as: Brazil, Turkey, Argentina, etc. Before you buy, make sure you have
the ability to pass customs.
About express receipt:
1. If you choose DHL / ARAMEX / FEDEX, TNT, UPS, etc., we will help you arrange international express delivery to your address
directly! If the goods are shipped by express, the buyer must pay tax on arrival.
2. Before signing, the buyer should carefully check the parcel / consignment before signing the goods. Make sure the packaging is
intact, if there is any damage, please take a photo and contact us within 24 hours. We will help you.
About Tax：
1.Import duties, taxes and charges are not included in the item price or shipping charges.
2.Buyer is responsible for paying import duties, taxes and charges.It is out of our control of custom tariffs. Please kindly note!
About Return：
1. Please contact with us before you return it if you are not satisfied with the item when you receive it, and return it within 7 days for
a replacement or money back.
2. All returned items must be in the original packaging and must provide with shipping tracking number and specific reason for the return.
About Feedback：
1. If you are satisfied about it, please leave 5 stars positive feedback, Thanks a lot!
2. Your encouragement and support is our continuously forward momentum. Your satisfaction is always our top priority.
3. Please contact with us before leaving neutral or negative feedback, we will give you a satisfactory solution to resolve any dispute.
FAQ:
Q: How do I pay for my purchase?
A: We accept Credit Card, TT remittanceand the other payment methods. If you have difficulty in making payment, please contact
with us for help.
Q: Is there any warranty for the items I bought?
A: We provide one year warranty, but all shipping costs need to be paid by customers.
Q: I received the parcel broken,What can I do now?
A: Please contact with us first,We could give you the resolution at once.(Please Don't open any dispute or give us any negative
feedback first.Thanks)
Kind reminder:
1)Regarding transportation:
When you receive the goods, please immediately open the cardboard box to check if the goods are intact before signing to confirm
receipt. If there is any damage, please refuse the visa. Please take photos or videos as evidence and contact customer service on the
spot to resolve the issue. After normal delivery, the courier company will not claim compensation.
2)Regarding returns and exchanges:
a. After receiving the goods, we support free machine testing. If you are not satisfied with the results, you can return or exchange
the goods within 7 days.
Non quality issues, the buyer shall bear the return shipping cost. The seller shall bear the shipping cost for returns caused by quality issues.
b. When returning or exchanging goods, please return them in their original packaging, express delivery, and original machine
accessories to ensure that they do not affect secondary sales.
3)The transportation process caused the product to be damaged, and the buyer did not open the box for inspection and signed
for it directly. Later, due to the damaged goods, the buyer returned the product and had to bear the shipping cost.
4) Regarding warranty:
a. The knives are vulnerable parts and are not within the warranty period;
b. The motor is not covered by warranty in the following situations: washing with water may cause damage to the motor due to
water ingress; Overload operation causing motor damage; Improper use leads to motor damage.
After sales service:
Thanks for all the positive feedback.
Please contact with us If you have any problems when you received the parcel.
Then we will resolve it for you.
Thanks for your order in our store.
